Technical Documentation Specialist

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Technical Documentation Specialist

GxPeople Global are looking for a skilled Technical Product Manager to create the technical service documentation and training resources for complex electromechanical Medical Device Products.

The Technical Product Manager provides technical service support, training, and documentation to global/regional field service teams and manufacturing for the organization's products.

 

Responsibilities

  • Develop and maintain service documentation including service manuals, technical service bulletins, spare parts lists, and service supporting materials.
  • Create instrument specific technical training.
  • Proctor implementation of regional trainers.
  • Provide direct technical support to regional field service staff via phone and electronic communication.
  • Represent service input for new product development and product update teams. Service input includes: Serviceability into design, launch planning, service training and documentation.
  • Work directly with R&D (Engineering, Quality, Global Product Management), device manufacturing, forecasting, and global service support teams to provide service input and expertise.
  • Assist with support for servicing, maintaining, and operating medical instruments.
  • Support global field service teams through the development or enhancement of tools, technical literature, parts, and software.
  • Examine field instrument performance and develop programs to positively impact service delivery.
  • Adhere to all environmental, health and safety SOP’s, equipment, policies and procedures, including any department specific requirements.

 

Requirements

  • Bachelor’s Degree preferred
  • 3+ years of previous technical experience
  • Strong customer service skills with project management experience
  • Medical device experience preferred
  • Excellent communication skills (verbal and written)
  • Strong analytical skills (data analysis)
  • Excellent technical, troubleshooting and organizational skills
  • Competency with Microsoft Word, Excel, PowerPoint; SAP experience preferred
  • Ability to exercise independent judgment and draw accurate conclusions based on available information
  • Ability to multitask in a rapidly changing environment
  • Up to 20% travel required

 

**This role is only available for US citizens and green card holders**

 


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